interactive messaging
Enter a dialogue with your customers, enabling them to conveniently and cost-effectively respond to your campaigns by text.
With Interactive Messaging you can easily collect data from large volumes of your customers and automate elements of service delivery, enhancing the level of service that you offer. Ideal for:
- Voting and polling
- Collecting feedback
- Interactive marketing campaigns
- Managing distribution lists
- New service subscriptions
Numbers to Suit Your Needs
Depending on your business needs, your customers can text to a standard UK mobile number, a 'gold' number that is easy to remember or a short code (a 5 digit number that also enables you to use Mobile Billing).
Using Keywords to Automate Processes
By defining keywords that your customers can text in you can automate elements of customer contact. Responses range from standard reply messages to more complex processes, such as adding / removing customers from distribution lists, provisioning services, ordering products, making reservations and even Mobile Billing.
Desktop Management of Incoming Messages
Online tools can be used to define email addresses to which the incoming messages should be forwarded, enabling an individual within your organisation to respond from a workstation rather than a mobile phone.
Integration with Existing Processes
By forwarding incoming messages to your own web-servers or applications, they can be automatically integrated into existing processes. For instance, customer contact details or messages could be integrated into your CRM database, so that calls can be returned to the sender via your call centre.
PIN Code Generation
Our Interactive Messaging solution enables you to reply to your customers with an automatically generated PIN code. When combined with Mobile Billing this is an ideal solution for managing subscription based web services.
Please contact us for more information on Interactive Messaging.
